Utility Billing Clerk — Part-Time
The Utility Billing Clerk
provides accurate, timely, and courteous administrative support for utility billing and related municipal services. This position works under the general direction of the Office Manager/Deputy Clerk and serves as an important point of contact for residents, businesses, contractors, and government officials.
Hours:
28 hours/week
Pay:
$17–$21/hour, depending on experience
Schedule:
Initially Monday–Thursday, 8:00 a.m.–4:00 p.m. The schedule will transition to Tuesday–Friday, 8:00 a.m.–4:00 p.m., as the office returns to Friday operations.
Key Responsibilities:
- Process monthly water bills, payments, deposits, past-due notices, shut-offs, and new utility accounts.
- Monitor water usage, account adjustments, and monthly reports for accuracy and reconciliation.
- Respond professionally to customer questions, concerns, and unusual water-consumption issues.
- Process work orders and route requests to the appropriate department.
- Process building permits, inspection requests, inspection invoices, certificates, and related reports.
- Prepare and maintain Certificates of Occupancy and required notifications.
- Manage annual business registrations, certificates, correspondence, and related databases.
- Process snowbird/vacation forms and maintain related records and notifications.
- Maintain databases for vacant, foreclosed, and rental properties.
- Maintain the Municipal phone directory and assist with other administrative duties as assigned.
- Strong customer service and communication skills, including the ability to remain calm and professional with upset customers.
- Excellent organization, attention to detail, and ability to prioritize multiple responsibilities.
- Ability to work independently, exercise sound judgment, and meet deadlines with minimal supervision.
- Ability to handle interruptions and changing priorities while maintaining accuracy and confidentiality.
- Ability to communicate effectively in both written and verbal English.
- Working knowledge of Microsoft Word, Excel, Outlook, and standard office applications.
- Ability to establish positive working relationships with elected officials, government agencies, coworkers, and the public.
- Must be a notary or obtain notary status within six months of employment.
- Must complete NIMS training within six months of employment.
- Must be bondable.
- Successful completion of a background check and fingerprinting is required.
This is a public-facing position requiring professionalism, discretion, accuracy, and a commitment to providing excellent service to the community.
How to Apply:
Please apply directly to this posting. If you are already registered with FurstStaffing, please contact Courtney or Denessa at 815-229-7810.
