Busy community health center is hiring a Bilingual (English/Spanish) Customer Care Representative to work in their dental clinic. The Dental Customer Care Representative will be responsible for a variety of patient-centered activities, including scheduling of follow-up and missed appointments, MCO claims work, coordinating paperwork and DCFS consent forms and managing traffic flow at the busy front desk.
Hours: 8am to 4:30pm, Mon-Fri
Pay: $15.23
Bilingual Dental Customer Care Rep Responsibilities:
- Verify patients are checked in and paperwork is in place
- Comply with established policies and procedures, department objectives, and HIPAA standards
- Understand and perform the scrubbing function of all dental appointments prior to the appointment, to ensure MCO compliance, proper DCFS consent and appropriateness of the appointment
- Understand department standards and guidelines for scheduling; schedule follow up and missed appointments for dental patients at all dental sites
- Assist dentists and dental support staff in clerical functions including phone calls, copying, faxing referrals, scanning, and notating properly with notes and information requests
- Manage the patient flow in reception area; monitor patient wait times, ensure that dental patients have checked in at the front desk and provide other customer care services as required
- Work closely with the Dental Unit Case Coordinator, Dental Assistants, Dental Unit Manager and Dentists to meet the customer care needs of the dental patients
Bilingual Dental Customer Care Rep Requirements:
- Excellent customer service when interacting with patients, their families and friends, and fellow employees
- Knowledge of dental terminology and insurance claims
- Office skills including computer and internet applications
- Ability to interact with various levels of staff, patients and outside agencies
- Organized and able to multi-task
- Able to work in a fast-paced environment where priorities shift daily
- Excellent oral and written skills
- Strong computer literacy: Windows, MS Outlook, email, fax, computerized voice mail, and common office machines
- Valid driver’s license and reliable transportation to move between locations as needed
Education: High School Diploma or equivalent
If you are interested in the Bilingual Dental Customer Care Rep position, please apply here, or contact Courtney or Denessa at 815-229-7810.
